inbound call center
Is an Inbound Call Center right for you?
Inbound call centers are most useful to serve as customer support and to take care of questions or issues from current customers. As a result, inbound call centers need to be focused on brand alignment, relationship building, empathy, and, of course, support.
How Global Response has helped
businesses for 40+ years
25%
increase in online sales
28%
reduction in call burden
130%
increase in service performance
More than just answering calls
Inbound call centers can offer a variety of services and tasks:
Our integrated services include support like:
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Customer service
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Product or technical support
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Inbound sales or upgrades
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General Inquiries
Who we work with
Over 200 of the world’s leading brands have entrusted us with their customers.
How we make a difference: Our inbound call center edge
We’ve helped resource leading brands across the globe, from small businesses to startups to global enterprise companies. Our teams are focused on customized, brand-focused service that treats each client like a VIP. With a nimble management structure and executive training, we ensure our teams are as invested in your success as you are.
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56% of customers won’t wait on hold for more than two minutes. A call center offers solutions to ensure your customers are never stuck in long queues.
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An outsourced inbound call center can often save you as much as 50% compared to in-house call centers.
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90% of millennials prefer using their smartphones to connect with brands. Designing an omnichannel approach that reaches customers wherever they are means your audience has a smoother experience.
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More than 60% of customers would be extremely or very willing to switch brands after a negative customer experience. Providing great customer service is non-negotiable.
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Elevate your brand with our unmatched inbound call center solutions
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Technology: Global Response’s integrations team learns your brand and goals. We can then design and integrate technology into your existing systems to deliver an exceptional customer experience.
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Data: Our systems put real-time, usable customer data in front of each Brand Specialist to empower them to resolve issues, upsell and delight the customer.
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People: We invest extensively in hiring and training. Every Brand Specialist is expertly trained in customer service and compliance and is deeply immersed in your brand. They learn how to connect with your customers in meaningful ways to enhance every interaction.
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Compliance: We are HIPAA and FERPA Compliant and SOC 2 and PCI DSS 1 Certified in order to deliver customer privacy and security. Our Brand Specialists see every contact as an opportunity to build trust, retain customers, meet company objectives and enhance brand image.
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Quality Assurance: Furthermore, Global Response puts quality assurance systems in place to ensure that our inbound call center services deliver on their promises. And we’ve shown that we benefit our partners and get results.
“We are seeing an increase in existing and repeat customer business. There was a transformation from people contacting customer service with comments like ‘I wanted to get something else and now I never want to do business with you again,’ to now becoming repeat loyal customers thanks to Global Response.”
Dawn Trenson
FILA VP of E-Commerce in North America
Our global inbound call center locations
Whether you need a US-based team or representatives with a global reach, we have flexible solutions to meet your goals with offshore, onshore, and nearshore unbound call centers for our partners to choose from.
Nearshore
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Mexico
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South Africa
Onshore
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Texas
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Montana
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Utah
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Ohio
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Oklahoma
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Florida
Offshore
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Philippines
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Tunisia
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South Africa
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Inbound call center benefits
Your company may—rightly―feel that you know your own customers best. So, shouldn’t it make sense to keep customer communications and service in-house?
The truth is, there’s so much to consider when it comes to outsourcing your call center—and an inbound call center comes with a lot of benefits, such as:
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More cost-effective than hiring in-house
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Aids in simplified global customer support
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Opportunity to provide 24/7 customer support
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Provides access to the best technology and processes
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Offers flexibility and scalable teams
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Lightens internal loads
How to select the right inbound call center company
Inbound call centers can provide a long list of benefits for your company, offering support and relief for many current pain points. Keep in mind, though, that not all call centers are created equal. When it comes to choosing the right inbound call center for your company, there’s a few things you should keep in mind.
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Quality
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Your needs vs. their services
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Technology
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Their reporting capabilities
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Industries we serve
No matter your industry–we’re in your corner. We’ve helped companies across wildly different brands
change the game with call center services.
Here are just a few of our focus areas:
Retail & eCommerce
Automotive
Healthcare
Financial Services
Education
Travel & Hospitality