CALL CENTER
Outsource your call center to customer support experts
If you're looking to improve and scale your CX without breaking the bank, it might be time to consider an outsourced call center. A call center can provide huge benefits for your business while also being more cost-effective and freeing up time and resources within your internal team.
But finding the right call center can be tricky—If you’re ready to supercharge your growth and scale your customer support, connect with Global Response today.
How Global Response has helped
businesses for 40+ years
25%
increase in online sales
28%
reduction in call burden
130%
increase in service performance
Call Center Services & Contact Center Services
Customer experience is an important—although difficult—element of your business.
No matter what kind of business you manage, delivering a consistently excellent customer experience is a necessary process. However, it can also be expensive and labor-intensive. As a result, many businesses, both large and small, opt for outsourced call centers or contact centers to manage customer service.
.
Who we work with
Over 200 of the world’s leading brands have entrusted us with their customers.
What call center service is right for you?
When it comes to call center services, there’s a lot of options—inbound, outbound, call centers and contact centers. Which is right for you?
The key is to understand some of the services offered by each.
Traditional call centers typically focus on handling voice calls for business, whether inbound or outbound. Their services may include:
-
High levels of customer support
-
Inbound or outbound voice call support
-
Help desk services
-
24/7 customer support
.png?width=1200&height=978&name=Global%20Response%20-%20Outsourcing%20landing%20page(1).png "Global Response - Outsourcing landing page(1)")
More than a call center: a full contact center
Wondering if your business could benefit from more than a traditional call center model?
Fully outsourced contact centers like Global Response go beyond the traditional call center services and provide streamlined services that can address all of your current pain points.
“We are seeing an increase in existing and repeat customer business. There was a transformation from people contacting customer service with comments like ‘I wanted to get something else and now I never want to do business with you again,’ to now becoming repeat loyal customers thanks to Global Response.”
Dawn Trenson
FILA VP of E-Commerce in North America
Our global call center locations
Whether you need a US-based team or representatives with a global reach, we have flexible solutions to meet your goals with offshore, onshore, and nearshore call centers for our partners to choose from.
Nearshore
-
Mexico
-
South Africa
Onshore
-
Texas
-
Montana
-
Utah
-
Ohio
-
Oklahoma
-
Florida
Offshore
-
Philippines
-
Tunisia
-
South Africa
-1.jpg?width=1200&height=978&name=Global%20Response%20-%20Outsourcing%20landing%20page(2)-1.jpg "Global Response - Outsourcing landing page(2)-1")
.png?width=800&height=652&name=Global%20Response%20-%20Outsourcing%20landing%20page(2).png "Global Response - Outsourcing landing page(2)")
Benefits of Using a Call Center
The data is clear:
-
56% of customers won’t wait on hold for more than two minutes. A call center offers solutions to ensure your customers are never stuck in long queues.
-
An outsourced call center can often save you as much as 50% compared to in-house call centers.
-
90% of millennials prefer using their smartphones to connect with brands. Designing an omnichannel approach that reaches customers wherever they are means your audience has a smoother experience.
-
More than 60% of customers would be extremely or very willing to switch brands after a negative customer experience. Providing great customer service is non-negotiable.
How FILA increased online sales with Global Response
FILA is an internationally renowned brand known as a pillar of excellence in the athleticwear industry – but in early 2020, they were losing customers due to negative customer service experiences. Their brand and reputation were taking a hit. FILA needed a solution – and they found it with Global Response.
In 2021 alone, online sales went up 25%, and customer queries for orders and refunds decreased by 28%, thanks to the Global Response difference.
Industries we serve
No matter your industry–we’re in your corner. We’ve helped companies across wildly different brands
change the game with call center services.
Here are just a few of our focus areas:
Retail & eCommerce
Automotive
Healthcare
Financial Services
Education
Travel & Hospitality